Any included monitor, keyboard, or mouse may also show signs of prior use as quality refurbished items and their brands may not match the brand of the computer. We package our items carefully with bubble wrap, peanuts, and sturdy cardboard boxes. If a problem occurs, we are happy to help you. When communicating with our team, they will provide you with a reference number for your return along with our return address. We will respond to you within 24 hours and do our best to help you out!